Online community for Grandparents - SoGrand, the website for Grandparents

Welcome to SoGrand. This website and the information, resources, content and services it makes available (the “Site”), is provided by So Grand Limited (“SoGrand"), a company registered in England and Wales.

So Grand is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information that you may provide via this Site. Please read this entire Privacy Policy before using or submitting information to this Site.

You can access and browse the majority of the Site without providing any personal information to SoGrand. When using the site in this way you may provide certain anonymous information. Anonymous information is any information that cannot be traced back to a specific individual.

If you decide to register as a member in order to access the restricted areas of the site, including those areas that allow you to contribute content, you will be asked to submit personal information about yourself (such as your name, e-mail address, date-of-birth and postcode).

1. Your Consent

By using this Site, you agree to the terms of this Privacy Policy and the SoGrand Terms of Use. Whenever you submit information via this Site, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.

2. Collection of Anonymous Information

When you access and browse this Site certain anonymous information may be collected using various technologies such as your browser and cookies. For example, your browser automatically provides some anonymous information to SoGrand, including the URL of the Web site from which you came to SoGrand and the type and version of the browser you are using to view the Site.

SoGrand uses such anonymous information to compile statistics and trends about Site usage. This helps SoGrand to understand how the Site is being used, which areas of the site are most popular, plan new content and identify improvements. We may also share an aggregated version of such anonymous information with third parties, e.g. by publishing a report on Site usage.

3. Collection of Personal Information

When you register as a member you will be asked to submit personal information about yourself (such as your name, e-mail address, date-of-birth and postcode). By entering your details in the fields requested, you enable SoGrand to provide you with the services you select.

SoGrand also automatically collects information from which it may be possible to identify an individual such as the Internet Protocol (IP) address from which you access the Site. An IP address is a number that can uniquely identify a specific computer or other network device on the internet. SoGrand does not use or disclose such information other than under the same circumstances that it uses and discloses personal information, as described below.

4. Access to Your Personal Information

You have the right to request details of the personal information SoGrand holds about you. If you would like a copy of this information please write to SoGrand at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . A fee of £5 will be payable.

If you believe that any information SoGrand holds about you is incorrect or incomplete please write to SoGrand at the above e-mail address.

5. How We Use Your Personal Information

SoGrand uses your personal information for a number of purposes, including:

• Site administration such as providing you with password reminders or to notify you of Site upgrades, improvements and maintenance work;


• Personalising the way content is presented to you;


• Enabling your use of the Site’s services, such as sending you e-mails to notify you of comments, forum postings, etc, where you have requested to receive such notifications;


• Sending you newsletters and other communications by e-mail where you have opted to receive such communications;


• Notifying you of any significant changes to the SoGrand Terms of Use and Privacy Policy or events such as a change in ownership or business practice.

6. Disclosure of Personal Information to Third Parties

SoGrand will not sell, trade or rent your personal information and will never disclose your personal information to third parties other than a parent or subsidiary company, except in the following circumstances:

• To contractors or agents we use to support our business (such as technical support), in which case we will require such third parties to agree to treat the information in accordance with this Privacy Policy and use it for the same purposes;


• In connection with the sale, assignment, or other transfer of the business of this site to which the information relates, in which case we will require any such buyer to agree to treat the information in accordance with this Privacy Policy and use it for the same purposes;


• When disclosure is required or permitted by law such as to government bodies and law enforcement agencies.

The above may include transferring, storing or processing personal information internationally including to countries outside of the European Economic Area (EEA). Other countries do not have data protection laws equivalent to that of the EEA. In such cases SoGrand will take all reasonable steps to ensure that your personal information is treated in accordance with this Privacy Policy. By submitting your personal information you agree to any such transfer, storing or processing.

7. Other Websites

The Site may contain links to third party websites. Such sites are not controlled by SoGrand and SoGrand cannot therefore be responsible for the protection and privacy of any personal information you provide to such sites and such sites are not governed by this Privacy Policy. When using a link to visit another site you should always read the privacy policy for that site.

8. Cookies

A “cookie” is a small text file that contains a string of alphanumeric characters and which asks permission from the browser to be placed on the hard drive of the computer. A cookie identifies your computer to the Site and therefore helps to analyse web traffic and allows the Site to respond to individual users by tailoring its operations according to their preferences or the settings they selected during their last visit.

Two types of cookie may be used by SoGrand:

• Session cookies – these are temporary cookies that remain on your computer’s hard drive until you leave the Site. SoGrand may use session cookies to allow you to carry information across pages and sections of the Site to avoid you having to log-in many times and also to enable access to stored information.


• Persistent cookies – these remain on your computer’s hard drive for much longer (the length of time is determined by the expiry date of each cookie). SoGrand may use persistent cookies to recognise you as a unique visitor so that the Site can be tailored to your preferences, to compile anonymous statistics on Site usage and/or to store registration information so that the Site recognises you as a member each time you visit the Site.

A cookie does not provide SoGrand with access to your computer or any information about you, other than the information that you have chosen to share with SoGrand.

You can configure your browser to react in one of three ways when a website asks for permission to store a cookie on your computer:

• Accept the cookie without notifying you;


• To ask for your permission to accept the cookie;


• Reject the cookie without notifying you.

You can also delete all cookies from you hard drive at any time.

If you decide to reject or delete cookies from SoGrand you may not be able to access all of the Site’s interactive services.

9. Forums, Blogs and Comments

Please note that many sections of the Site can be viewed by the public. You should be aware that in your use of the Site you may voluntarily make available personal information via these sections and in so doing you are agreeing to the unrestricted distribution of any such information. This includes information that you may make available through:

• Forum postings;


• Blog entries;


• Comments;


• Sections of your profile that can be viewed by other members.

When contributing information to these and any other areas of the Site you are advised to take care not to publish any personal or confidential information related to you or any third party. If you decide to make available such information then you do so at your own risk.

SoGrand shall have no liability arising from the consequences of any such information that you choose to make available via the Site.

10. Changes to our Privacy Policy

This Privacy Policy may be updated from time to time by posting a new version on the Site. Please check this page regularly to see whether changes have been made. If we make any significant changes we may choose to e-mail our registered members with details of the changes.

11. Contacting SoGrand About This Privacy Policy

SoGrand welcomes your comments and questions about this Privacy Policy. Please write to us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .